I bought two days ago a netbook.
As I am now a Penguin convert, I want Windows to be taken off and my money given back.
There is a procedure for that.
First, call a call centre (via a taxed number and they were so good that it took them 30 minutes to do what should take 5 and they were not able to answer my only question).
Second, send the paper to a fax number (a funny thing is that they first gave me a wrong number before checking I "was" real and giving me the good one).
Third, receive a mail from these people requesting me to send a copy of my bill to the first wrong fax number.
Fourth (and where I stand now), receive another mail saying "your bill is not readable, send it to us via fax with a better resolution".
And we are living in an Internet age